At Divine Home, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from https://divinehome.ae/.
Payment Information
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
Payment details are processed securely through approved payment gateway providers and are protected using industry-standard security measures.
Policy Updates
The Website Policies and Terms & Conditions may be updated occasionally to meet legal requirements and industry standards. Customers will be notified of any significant changes. Updates may also be communicated to the Payment Gateway Provider or relevant banking institutions when required.
A Partnership in Trust
At Divine Home, we aim to provide high-quality furniture and home solutions at competitive prices. Our success depends on the trust and partnership we share with our customers.
Whether you are browsing our website, purchasing furniture, arranging delivery, or assembling your products, we work together to help you create a better and more comfortable living space.
This partnership also extends to how we manage your personal information. We only collect information necessary to provide you with a better and more personalized shopping experience.
Information We Collect
To provide our services effectively, we may collect certain personal information when you interact with our website or services.
Examples include:
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Name
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Address
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Email address
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Telephone number
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Order details
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Product preferences
This information is used solely to improve your experience with Divine Home and to fulfil your orders.
Purchases
When making a purchase through Divine Home, you may be asked to provide contact information to process your payment and complete your order.
If delivery is required, we may request:
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Name
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Delivery address
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Telephone number
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Email address
This information is used strictly for order processing, delivery, and internal business purposes.
Customer Service
To assist you with inquiries, feedback, or support requests, we may ask for your contact information such as:
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Name
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Phone number
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Email address
This information is used solely to respond to your requests and improve our services.
Delivery Policy
The website www.divinehome.ae will NOT provide products or services to countries subject to OFAC sanctions in accordance with UAE regulations.
Additional delivery charges may apply for remote areas depending on the delivery location.
Custom Product Orders
Custom-made products are manufactured according to the customer’s specifications. Therefore:
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Custom orders cannot be modified, cancelled, or returned once confirmed.
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All customized purchases are non-refundable.
Customers are advised to carefully review their design selections and order details before completing their purchase.
Cancellation Policy
If an order cancellation is approved:
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A 3% cancellation fee will be deducted from the total order amount.
For approved refunds:
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Processing time may take 5–6 working days, depending on management approval and bank processing policies.
Special Offers & Promotions
When you participate in promotions, special offers, or warranty registrations, we may collect personal information to:
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Track promotion effectiveness
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Improve future marketing campaigns
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Understand customer preferences
Participation in these programs is voluntary.
Information Security
Protecting your personal information is a top priority at Divine Home.
We implement appropriate security measures to:
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Prevent unauthorized access
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Protect against data loss or misuse
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Ensure safe online transactions
Although we strive to protect your data, no system on the internet can be guaranteed to be completely secure.
Third-Party Services
Occasionally, we may work with trusted partners (such as delivery providers) to complete services. In such cases, limited information may be shared strictly for operational purposes.
For example, delivery partners may require your name and address to complete delivery.
These partners are required to maintain the confidentiality of your information.
Cookies
Our website may use cookies to enhance user experience.
Cookies help us:
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Remember your preferences
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Improve website functionality
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Analyze website traffic
Cookies do not collect personal information directly.
You may disable cookies at any time through your browser settings.
Communication
Divine Home will contact you only if you voluntarily provide your contact details or request communication from us.
If you no longer wish to receive promotional communications, you may contact us to be removed from our mailing list.
Access to Your Information
You have the right to:
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Access your personal data
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Update your contact details
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Request removal of your information from our records
We only retain personal data as long as necessary to provide services and comply with applicable laws.
Log Information
When you visit https://divinehome.ae/, our servers may automatically record information such as:
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IP address
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Date and time of access
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Browser type
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Pages visited
This information helps us improve website functionality and analyze usage patterns.
Children’s Privacy
Divine Home does not knowingly collect personal information from individuals under the age of 18.
Parents and guardians are encouraged to supervise children’s online activities.
Protecting Your Information
For your security:
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Do not send sensitive personal information via email.
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Never share credit card details through email or unsecured communication channels.
Changes to This Policy
This Privacy Policy may be updated periodically. Significant updates will be clearly communicated on our website.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Divine Home
📞 Phone: +971 54 232 0121
📧 Email: [email protected]
🌐 Website: https://divinehome.ae/
We will respond to your inquiries as quickly as possible.
If you want, I can also create a separate professional pages for your website such as:
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Terms & Conditions
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Refund & Return Policy
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Shipping & Delivery Policy
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Cookie Policy
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Payment Policy
These are recommended for UAE e-commerce compliance and payment gateways.