Welcome to Divine Home. It’s great to have you here.
By visiting or purchasing from https://divinehome.ae/, you agree to the following Terms & Conditions. Divine Home provides customized furniture products and related services to customers through our website and showroom.
Products
All products sold by Divine Home are brand new, unused, and in good condition.
Divine Home retains ownership of any products ordered until full payment has been received.
We make every effort to ensure that product information such as:
Colors
Dimensions
Materials
Product images
are accurate and clearly described.
However, slight variations may occur due to:
Screen resolution differences
Lighting conditions
Display settings
Customers are advised to confirm details such as dimensions, colors, and specifications before placing an order. Divine Home will not be responsible for minor visual discrepancies between product images and the delivered product.
Shipping & Delivery
Most furniture products purchased through Divine Home are delivered through our in-house delivery service.
Our trained delivery team will:
Contact you to schedule a delivery time
Deliver the furniture to your location
Bring the product inside your home (where applicable)
Unpack and assemble the furniture
Remove packaging materials after installation
Delivery services may vary depending on product type and location.
If delivery is made to the building entrance only, the customer may be responsible for moving the furniture inside the property.
For delivery inquiries, please contact us:
📞 +971 54 232 0121
Order Cancellation Policy
To cancel an order, customers must contact Divine Home via phone or email.
Cancellation requests are only considered valid once confirmed by Divine Home.
Orders may be cancelled within 24 hours of placing the order without any cancellation fees.
After this period:
Cancellation requests may be subject to administrative or bank processing charges.
Customized furniture orders cannot be cancelled once production has started.
Divine Home makes every effort to process and deliver orders as quickly as possible unless a customer specifically requests a delayed delivery.
Damaged Products
Divine Home carefully packages and handles all deliveries to ensure products arrive in excellent condition.
However, if damage occurs during delivery:
Customers must report the issue within 3 working days of receiving the product.
For verified damage claims, Divine Home may:
Repair the product
Replace defective parts
Arrange professional furniture repair services
These solutions will be provided at no additional cost to the customer where applicable.
For customized products, returns are not accepted; however, repair services will be provided if necessary.
Payment Policy
All outstanding balances must be fully paid before delivery.
Orders with incomplete payment will not be dispatched until full payment is received.
Customer Responsibilities
Customers are responsible for:
Reviewing order confirmation details
Ensuring product specifications are correct
Verifying delivery information
Measuring the space where furniture will be placed
If an item cannot fit inside the home due to incorrect measurements by the customer, the order will be subject to the Divine Home cancellation policy.
If you do not receive an order confirmation email, please contact Divine Home within 24 hours.
Product Appearance Disclaimer
Due to lighting, photography, and screen settings:
Product finishes
Fabric colors
Textures
Materials
may appear slightly different from the actual item.
By completing a purchase, customers acknowledge that minor visual differences may occur.
Website Errors
We strive to ensure that all information on divinehome.ae is accurate and up to date.
However, occasionally:
Product descriptions may contain errors
Pricing may be incorrect
Items may become unavailable
In such cases, Divine Home reserves the right to:
Cancel the order
Correct the pricing or product information
Contact the customer for further instructions before processing the order
Contact Us
For any questions about our Terms & Conditions, please contact us:
Divine Home
🌐 Website: https://divinehome.ae
📞 Phone: +971 54 232 0121
📧 Email: [email protected]
Our team will be happy to assist you.
If you want, I can also prepare the final complete legal set used by UAE e-commerce stores so your website looks fully professional:
Privacy Policy (already done)
Terms & Conditions (this one)
Return & Refund Policy (done)
Shipping & Delivery Policy
Payment Policy
Cookie Policy
Warranty Policy